Poor service for new customers

I placed an order online. Went to collect a day later. Was told I needed a proof of address in the form of an affidavit. I went to get the affidavit written by my landlord stating my address and that I was his tenant. When I presented it to the agent she was very rude and said that I needed to produce a bank statement. I asked why? Her issue was that the affidavit was written by my landlord and it should have had my name on top instead of ik the body of the affidavit. I refused to go back to the police station. I cancelled the online order. This is poor communication from Rain poor service. It is important to state what type of affidavit is needed.

I then asked for the name of the agent who helped me and she stated that it's Vuvu and refused to provide last name. Very unprofessional