Poor service

Hi I have sent my 4G phone settings as per our conversation and my Facebook profile name is Thabiso Khumalo

Hi

I am still waiting for our arranged call back which we set for 12:30 and it's now 14;30

It's over a week now and Rain has not resolved eny of my issues, my debit date has not been updated and my 4G SIM is still not working I keep getting emails of APN settings and I have told consultants that even after doing those settings the SIM is still not working, it's almost 2 weeks now trying to get assistance but Rain is failing me

Why is my account suspended because you guys said Mt debit date is now the 25th of each month, your customer service is really poor

Today is the 14th can someone explain why my account was debited and not even a single agent knows what's happening can i get urgent feedback as I already paid for the month

You guys are really confusing me seriously, the person that called me regarding this matter said the debit was in error and even said he can process a refund as part of the solutio and said I will be offered 25% discount now the above response is something different

Please just take my date back to the 1st of each month I can't be dealing with such every month

that's not what we agreed on but its fine that's how you treat your clients you just lie to them, take me back to the 1st of each month so that i can have little to no interaction with you

Rain you have debited R634 on my account on the 14th which was not the date we agreed on and again today you debited the same amount. The amount of the 14th was not reversed as I thought it will be an upfront payment now why are you debiting again

Can I please have my money back

Please call me so I can make you understand, on the 14th you debited in error meaning that amount was to cover my next invoice, read the above texts to understand before responding

Hi I was in a meeting Apologies for that you can call now I'm available