Poor service

Very Poor Service, *********** staff. when I first sign up with them they checked my area & advised me that I have coverage . The router got delivered ( worst nightmare) nothing works & when I call them , they keep telling me that I must wait for 24Hours & I did , they are now telling me that its an influx of new 5G . all these is said to me after payment . I can never recommend this provider to anyone, it frustrates. they are quick to deduct the money from my account then later don't render the service, it is against the CPA act . I need this matter to be sorted out today or cancel this & pay my money back please.