Poor service

One of the consultants **** to me that Rain has coverage in Hatfield. The rooter was delivered then after several days a technician came to my son’s flat only to confirm that there is no Rain coverage in Hatfield. He then called Rain and was told that a call to cancel the contract has been lodged. We made several phone calls to Rain call centre but until today my son has not yet received a refund. Today he called Rain again and was informed that Rain is going to debit his account for the service that was never rendered despite the fact that the contract was cancelled due to lack of coverage. Why Why Why Rain