1 reviews | Active since Jan 2020
Poor service
The service rain is absolutely terrible no assistance for the support centre been trying since Tuesday to set up my services from rain with no luck Call the call centre and all they say they are unable to assist and have to refer to network support. network support does not give feedback or contact clients I have even went to another town to try and set up and still unable The first call centre agent told me to that the tower was down in Bergville and they had dispatched a technican the second call centre agent told the matter was resolved and I will be able to set up my internet still unable The third call centre agent told me she is unable to assist on network support can help she will get them to call me been waiting for 2 hours still not call Rain has debited me for the first premium and it's now 6 days and I can't use the service that I am paying for Absolutely poor service
It's pretty pointless with rain because the feedback and the service is pathetic
Excuses after excuse and no help
One consultant tried Mbali and also failed
She did advise that a network support consultant will call to assist but once again nothing
Rain is about the worst ISP in South Africa right now
No help always blaming it on the towers
I will be taking this up with the consumer watch for help as you get no help from rain
It's pretty pointless with rain because the feedback and the service is pathetic
Excuses after excuse and no help
One consultant tried Mbali and also failed
She did advise that a network support consultant will call to assist but once again nothing
Rain is about the worst ISP in South Africa right now
No help always blaming it on the towers
I will be taking this up with the consumer watch for help as you get no help from rain