Poor service

I started experiencing network issues. On 1 August I called rain so that they can assist me with this since I was paying for a service that I was not getting. The consultants I spoke to kept on saying this will be escalated and I was promised that someone was going to call me. She said she had escalated my query. Up until today no one has called and I would like to be reimbursed the amount of days that I didn’t have connection