MS
Mpucuko S
1 reviews | Active since Mar 2022
28 Jan 2026, 18:41
Poor service
What rain (network provider) is doing it's not fair, how can they keep on over charging me for the service that I don't even receive. Then they expect me to pay even though I explained to them that I'm having financial problems and I'm no longer interested can they please cancel the subscription and I will pay the balance over time, but they continue with increasing the amount while I'm not getting any service from them. I don't want it anymore
Helpful (0)
Replies (6)0
Replies (6)MS
Mpucuko S's updateReviewer Update
28 Jan 2026, 18:48I would like to get help with canceling the subscription and please don't force me to continue with something that I don't want. I will pay you your money but if you keep on charging me something that I don't even receive that's totally wrong, you are violating my rights as a customer which is against the South African law.
MS
Mpucuko S's update28 Jan 2026, 18:48
Reviewer Update
I would like to get help with canceling the subscription and please don't force me to continue with something that I don't want. I will pay you your money but if you keep on charging me something that I don't even receive that's totally wrong, you are violating my rights as a customer which is against the South African law.
Rain's replyOfficial
28 Jan 2026, 18:52Hi Mpucuko
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Jan 2026, 18:52
Official
Hi Mpucuko
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MS
Mpucuko S's updateReviewer Update
28 Jan 2026, 18:58When will be that cause it's been months trying to contact you but I'm not getting any assistance, instead you keep on increasing the bill and be aware that what you doing is ruining my credit profile for something that I don't even get.
MS
Mpucuko S's update28 Jan 2026, 18:58
Reviewer Update
When will be that cause it's been months trying to contact you but I'm not getting any assistance, instead you keep on increasing the bill and be aware that what you doing is ruining my credit profile for something that I don't even get.
MS
Mpucuko S's updateReviewer Update
28 Jan 2026, 19:02Then how are charging me so much money while I only used your router for one month. Since then you denied me internet, which means no service I received from you
MS
Mpucuko S's update28 Jan 2026, 19:02
Reviewer Update
Then how are charging me so much money while I only used your router for one month. Since then you denied me internet, which means no service I received from you
MS
Mpucuko S's updateReviewer Update
28 Jan 2026, 19:32If possible you know my address you can come and collect your router I will pay for only the service I received and stop being unfair, cause what you are doing it's totally wrong.
MS
Mpucuko S's update28 Jan 2026, 19:32
Reviewer Update
If possible you know my address you can come and collect your router I will pay for only the service I received and stop being unfair, cause what you are doing it's totally wrong.
MS
Mpucuko S's updateReviewer Update
28 Jan 2026, 19:35I hope your investigation won't take the whole year and stop charging me for what I don't receive. I'm really not happy with your service is very poor.
MS
Mpucuko S's update28 Jan 2026, 19:35
Reviewer Update
I hope your investigation won't take the whole year and stop charging me for what I don't receive. I'm really not happy with your service is very poor.