SM
Sphamandla M
1 reviews | Active since Oct 2021
11 Oct 2021, 12:28
Poor Service
I recently upgraded to 5g. Last week Friday I received the router and 5g Simcard. I received an email and sms saying my Sim has been activated. After connecting, I kept getting an error "Simcard not inserted or not working" called their call center and still the issue is not resolved. It's been 4 days without internet.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
11 Oct 2021, 17:36Hi Sphamandla
I do humbly apologise for all the inconvenience
I do see you were in contact with an agent named Dennis and i do see that he has request a new sim be delivered to you , Please do let me knw once delivery is received.
I do humbly apologise for all the inconvenience
I do see you were in contact with an agent named Dennis and i do see that he has request a new sim be delivered to you , Please do let me knw once delivery is received.
Best regards,
Rain's reply11 Oct 2021, 17:36
Official
Hi Sphamandla
I do humbly apologise for all the inconvenience
I do see you were in contact with an agent named Dennis and i do see that he has request a new sim be delivered to you , Please do let me knw once delivery is received.
I do humbly apologise for all the inconvenience
I do see you were in contact with an agent named Dennis and i do see that he has request a new sim be delivered to you , Please do let me knw once delivery is received.
Best regards,
SM
Sphamandla M's updateReviewer Update
11 Oct 2021, 17:56Yes he did call. Guess what?!! I will still be without internet for another 2 to 3 days. Now that's amazing!
Why was the 4G sim's connection cut while the 5G Sim is not up and running?
Mathapelo (from your team) promised a Sim swap on Friday (08 October) only to be told by Dennis that there was no request made on Friday.
Why was the 4G sim's connection cut while the 5G Sim is not up and running?
Mathapelo (from your team) promised a Sim swap on Friday (08 October) only to be told by Dennis that there was no request made on Friday.
SM
Sphamandla M's update11 Oct 2021, 17:56
Reviewer Update
Yes he did call. Guess what?!! I will still be without internet for another 2 to 3 days. Now that's amazing!
Why was the 4G sim's connection cut while the 5G Sim is not up and running?
Mathapelo (from your team) promised a Sim swap on Friday (08 October) only to be told by Dennis that there was no request made on Friday.
Why was the 4G sim's connection cut while the 5G Sim is not up and running?
Mathapelo (from your team) promised a Sim swap on Friday (08 October) only to be told by Dennis that there was no request made on Friday.
Rain's replyOfficial
11 Oct 2021, 18:08 I will try an expedite the delivery for you.
The 4G was cancelled because you have received the 5G and so that you do not incur charges for both 4G and 5G , the 5G was supposed to work once you received it but there seems to be an issue with the sim card.
I will have to see what happened with the initial sim swap.
My apologies for all the inconvenience.
The 4G was cancelled because you have received the 5G and so that you do not incur charges for both 4G and 5G , the 5G was supposed to work once you received it but there seems to be an issue with the sim card.
I will have to see what happened with the initial sim swap.
My apologies for all the inconvenience.
Best regards,
Rain's reply11 Oct 2021, 18:08
Official
I will try an expedite the delivery for you.
The 4G was cancelled because you have received the 5G and so that you do not incur charges for both 4G and 5G , the 5G was supposed to work once you received it but there seems to be an issue with the sim card.
I will have to see what happened with the initial sim swap.
My apologies for all the inconvenience.
The 4G was cancelled because you have received the 5G and so that you do not incur charges for both 4G and 5G , the 5G was supposed to work once you received it but there seems to be an issue with the sim card.
I will have to see what happened with the initial sim swap.
My apologies for all the inconvenience.
Best regards,
SM
Sphamandla M's updateReviewer Update
13 Oct 2021, 18:16Hi,
Can you help me understand the meaning of "Tomorrow"?
Yesterday I received an email from your team stating
"Good day
Ram will deliver tomorrow between 8am to 5pm."
It's 18:14 and I am yet to receive the delivery.
Your service is really bad!!!!
Don't bother with "my apologies for all the inconvenience".
Can you help me understand the meaning of "Tomorrow"?
Yesterday I received an email from your team stating
"Good day
Ram will deliver tomorrow between 8am to 5pm."
It's 18:14 and I am yet to receive the delivery.
Your service is really bad!!!!
Don't bother with "my apologies for all the inconvenience".
SM
Sphamandla M's update13 Oct 2021, 18:16
Reviewer Update
Hi,
Can you help me understand the meaning of "Tomorrow"?
Yesterday I received an email from your team stating
"Good day
Ram will deliver tomorrow between 8am to 5pm."
It's 18:14 and I am yet to receive the delivery.
Your service is really bad!!!!
Don't bother with "my apologies for all the inconvenience".
Can you help me understand the meaning of "Tomorrow"?
Yesterday I received an email from your team stating
"Good day
Ram will deliver tomorrow between 8am to 5pm."
It's 18:14 and I am yet to receive the delivery.
Your service is really bad!!!!
Don't bother with "my apologies for all the inconvenience".
Rain's replyOfficial
21 Feb 2022, 22:28Good Day I humbly apologize for any and all inconvenience caused Just recently took over the platform, I am just doing a follow up to see if your query has been resolved? Thank you
Best regards,
Rain's reply21 Feb 2022, 22:28
Official
Good Day I humbly apologize for any and all inconvenience caused Just recently took over the platform, I am just doing a follow up to see if your query has been resolved? Thank you
Best regards,