Poor service delivery/Poor value for money

Simply not value for money. Been considering a different service provider because their coverage isn't always reliable. I can certainly get a 60mbps line elsewhere for cheaper and with reliable service. Rain is simply a mickey-mouse operation.

They keep debiting my account on the 25th despite having changed the payment date to the 1st multiple times. My services are suspended after having made payment yesterday, the 25th. I've lost a day of productivity and no one at their customer service centre can tell me when my services will be reinstated. Nosipho and her manager Melissa have both told me matter of factly that Rain doesn't have turn-around times. Your agents are rude and combative, it's unacceptable.

Rain is honestly operating like a ****a shop and needs to pull up its socks. Their service agents are struggling to open a pdf file generated from a banking app. Really? Please employ competent people.

No internet services means a day of no work and I can't even communicate to my employer when it'll be resolved because Rain is winging business with no regard for service level agreements. Appalling!