poor service delivery poor management (Michelle Team Leader)

Good day I Imeraan Marks are now fedup with RAIN this company has no customer service even from management level. Last week Wednesday I app**** online for a router my bank open the payment and I paid R629.10 to them. But the account never registered so I called in and notify them what happen spoken to Michell the team leader that is still not calling back or not even doing something about this issue. She advised they payment went to a Willem marks in heaven sake I dont know who it is so that person got my money. Then Michelle the team leader advised that she will create a profile and allocate that amount to my account that is never done it is poor service form a management level, as I am still waiting a week later no router but they have my money. Today I called in again still nothing done a whole week nothing done, I have all my proof send to there upload department so they have the proof that it is my banking stuff and not the other person. I want my money to be refunded back to me as they can't even provide me with internet or router this need to be done ASAP, or I need to take legal action against them and poor service call me on *** as this is the number that is link to the profile