Poor Service Delivery paid for

Hello Peter

I have been with My Rain (Internet Service Provider) since 2021. Recently, i experienced continuous challenges with their services but they seem to failing me as a client but they are benefiting.

October 2024, I contacted rain service to let them know that i have made payment (debited every month) with rain but my internet service is offline. They referred me to their engineer who contacted me, hoping all will work out post assessment and consultation. They resulted in courier a new sim card and they acknowledged the problem from their end they told that I wouldn’t have to pay that month but the next.

A week passed on, I reverted back to them to say guys im still experiencing the similar challenges. Since November, im still awaiting an engineer and ever since i said to them unfortunately I can’t pay for the service not rendered. My account has been on areas and from their end i am still awaiting an engineer to assist. They call me time and again for payment and i refused to pay for their services

This morning i woke up to them debiting my account for all my arrears but still, their service, sim card or router is offline.

Please assist me with this matter. I want nothing to do with them anymore and i need them to give me back what is owed, my debited money.

Reference Number: ***6 Reference number rain***. Reference Number: ***6

Sizwesakhe Sthonga