1 reviews | Active since Apr 2017
Poor Service Delivery - (No Internet for weeks)
I have logged numerous tickets since the 7th of June regarding no internet connection and had no acknowledgment or assistance. Tickets were logged via email and your online support portal.
And now get a SMS that my service is suspended I expect credit and for my internet to be restored.
The level of service here is beyond me, why does one always have to go to this extend to get the support I pay for every month. --------- No Internet
Tanya Van Wyk <***> Wed, Jun 15, 7:58 PM (13 days ago) to rain, rain, rain
The second night in a row I don't have Internet connection.
No acknowledgement or assistance after logging tickets via the app. Please investigate.
Tanya Van Wyk <***> Fri, Jun 24, 9:38 PM (4 days ago) to rain, rain, rain
Since tickets logged and emails sent i still had no reply or acknowledgement.
Did my own investigation as I too work in the IT industry and I must say your service delivery is not the best.
I am affected by the outage in the bosmont area with no connectivity/Internet breakout.
I expect a credit for the days I am offline.
No response or acknowledgment to this email, I will post this on Hello Peter.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
What exactly did you get on to here?
My Internet is off again, and suspended due to nonpayment. I will not pay when I never had internet for 3 weeks of the month, due to something out of my control What happened to the credit?
What exactly did you get on to here?
My Internet is off again, and suspended due to nonpayment. I will not pay when I never had internet for 3 weeks of the month, due to something out of my control What happened to the credit?