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KK
Katlego K

1 reviews | Active since Nov 2021

26 Sept 2022, 20:59

Poor service delivery from Rain

I cannot complain about service because it is non existent..These guys are professionals in taking your hard earned money but fail dismally in providing what you have paid for... I have been struggling with this network for the past 2 months.Every afternoon from 20:00 -21:00, there is no coverage, network doesn't work..Iv sent them countless emails and they haven't rep**** to any of them. I'm at the point where I am gatvol with their service and thinking of opening a case of exploitation and misappropriation of funds and bridge of promise against these hooligans. If I don't get a call or email to say at least they are working on the issue, I will request a full refund of my 2 months payments

0
Replies (15)
Rain
Rain's reply27 Sept 2022, 07:53
Official
Hi  Katlego 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
KK
Katlego K's update27 Sept 2022, 13:45
Reviewer Update
My account is paid..u guys deducted yesterday
KK
Katlego K's update13 Nov 2022, 18:26
Reviewer Update
Hello Rain..what is going on with the network...I struggled last night from 18:00 to 20:00 without internet connection and now it looks like I'm going wait again for internet connection.what is happening with rain?
KK
Katlego K's update13 Nov 2022, 18:55
Reviewer Update
It's the same issue every month,,,,didn't you guys say your technical team was busy with it last month already? Sounds to me like you are making your issues mine and I am supposed to be okay with it...you guys are supposed to have plan B and C's in place to avoid such things...I just want my internet working at all times please,is that a lot to ask for??
KK
Katlego K's update13 Nov 2022, 20:05
Reviewer Update
I have went through the process and it's still not working.i have moved around the whole house up until the SINR went to a -10..it doesn't go to a +
KK
Katlego K's update25 Dec 2022, 10:58
Reviewer Update
Hello..what is happening with the network..my router keeps giving me a red light every 5 minutes from yesterday.i am tired of going up and down
KK
Katlego K's update26 Dec 2022, 07:28
Reviewer Update
What is happening...I need answers
KK
Katlego K's update08 Jan 2023, 23:03
Reviewer Update
I'm really not happy that I have to pay for a service that is so terrible.i cannot keep complaining about the same thing every month. No, no, no. U guys need to improve or lower your fees..I have already spent money on other service providers because you guys are failing me..what is the issue this time and please don't tell me about your towers because we all know it's not true, don't give me silly excuses. Why is my network not working and why is my router keep going red every 5 minutes.
KK
Katlego K's update09 Jan 2023, 19:33
Reviewer Update
Then in that case, can I suggest that u reduce my premiums up until that tower is fixed..I cannot be paying full amount for half a service.please note that
KK
Katlego K's update09 Jan 2023, 21:08
Reviewer Update
That means u will have to count from December and I have already paid in full....it's exactly 9pm and I'm struggling.. there's no connection
KK
Katlego K's update10 Jan 2023, 20:13
Reviewer Update
I dont know what to say now bcoz it seems as if my cry goes unnoticed..the router just went red and there is no network. How long will this go on? Please assist me with cancellation..how do I cancel this thing?
KK
Katlego K's update09 Feb 2023, 23:38
Reviewer Update
Can you please stop tryna deduct my account.. there's no funds in my account and u will not pay for my bank charges.. please stop deducting..I will never use u again..u are such *******s
KK
Katlego K's update17 Feb 2023, 08:52
Reviewer Update
Your service in January was very poor.. network wasn't working 70% of the time and u want me to pay the full amount...never it's not goin to happen
KK
Katlego K's update20 Feb 2023, 20:43
Reviewer Update
How much is it?
KK
Katlego K's update21 Feb 2023, 23:02
Reviewer Update
I don't want to resume the service with rain as you guys are giving me stress always..so please stop deducting my account