POOR SERVICE DELIVERY

WHEN BECAUSE I NEED MY SIM CARD ASAP, AS OF TODAY BEFORE I KNOCK OFF. PLEASE I DON'T NEED STORIES.

THEN PLEASE GET AN ALTERNATIVE COURIER COMPANY THAT WILL DELIVER IT TODAY COZ TOMORROW M GOING ON LEAVE.

Please advise them to deliver tomorrow morning before 8 at the provided address I will be waiting for them at the office

Latest time is 7:45

Please it's should be tomorrow morning as I have long waited for my parcel

I JUST RECEIVED A CALL FROM CCD COURIERS, THEY TELLING ME THAT THEY CAN'T DELIVER MY PARCEL TODAY AS THEY WAITING FOR RAIN FOR CONFIRMATION TO PROCEED TO DELIVER MY PARCEL.

I'M FEDUP WITH THE SITUATION NOW SO I GUESS I HAVE TO TAKE LEGAL ACTIONS BECAUSE I ADVISED THE GUYS THAT I'M LEAVING TODAY AND I NEED MY PARCEL TO BE DELIVERED ASAP BUT A BIG NO WAS THEIR ANSWER.

CCD TOLD ME THAT THERE'S NO AVAILABLE COURIER CAR TO DELIVER MY PARCEL.

WHAT KIND OF COURIER COMPANY IS THAT IF I MAY ASK?

WHY MY PARCEL WAS NOT SENT TO RAM COURIERS?

BECAUSE NOW NOW YOU HAVE RECEIVE THE CLIENT BASE YOU DON'T CARE NOW YOU DO AS YOU WISH WITH US.

MXM SHAME ON YOU

I WILL NOT BE AVAILABLE AT 17:00PM I NEED PARCEL NOW AS WE SPEAK NOT THIS TYPE OF NONSENSE YOU TELLING ME OR YOU HEARING FROM YOUR SO CALLED COURIERS

YOU JUST FAIED AS THE BUSINESS TO OFFER SERVICE TO YOUR CUSTOMER'S SO I DON'T KNOW WHO WILL RECEIVE THAT PARCEL AT 17:00

MXM SHAME

I did receive my sm card but it's not activated and I was told I will receive notification for activation

I haven't received any sms till now and on my profile it's showing that my sim is not delivered
Please assist

IS THIS HOW YOU RUNNING A BUSINESS WHEREBY A CLIENT HAS TO GO AFTER YOU.

HOW LONG SHOULD I WAIT TO HAVE MY SIM CARD ACTIVATED COME ON GUYS WHAT YOU ARE DOING IS HIGHLY UNAPPRECIATED HONESTLY SPEAKING.

I NEED MY SIM CARD TO ACTIVATED ASAP

WHY I HAVE TO RUN AFTER FOR SERVICE.

ACTIVATE MY SIM CARD NOW OR ELSE I WON'T PAY YOU ON THE DUE DATE.

ON FRIDAY I MADE A PAYMENT FOR MY ACTIVATION BUT YOU STILL CONTINUED TO DEBIT ME ON THE SAME DAY. I DID CALL IN AND I WAS ADVISED THAT MY REFUND CASE WILL ESCALATED AND I SHOULD RECEIVE A FEEDBACK WITHIN 2 - 24 HOURS.

CAN I PLEASE GET MY MONEY THAT WAS DEBIT TO ME ON FRIDAY.

I MADE 2 PAYMENTS ON YOUR SIDE AND ONE YOUR CONSULTANT SAW IT SO PLEASE REFUND WHAT IS DUE TO ME YOU CAN'T CHARGE ME TWICE

come on guys can't you see on your system that I made 2 payments?

if not so I will take legal actions against you

DID YOU SEE ON YOUR SYSTEM THAT I MADE 2 PAYMENTS?

1ST WAS R450.71 THIS WAS PAID BY ME MANUALLY ON THE 03/03/2023
2ND WAS 482.00 THIS WAS DEBIT BY YOU GUYS ON THE SAME DAY AFTER I HAVE MADE MANUAL PAYMENT.

I THEN CALL IN ON THE SAME DAY AND ONE OF YOUR CONSULTANT SAID HE CAN SEE THE DOUBLE PAYMENT SO HE WILL ESCALATE IT FOR REFUND THAT IS WHY I DID REVERSE THE FUNDS ON MY SIDE.

THEN YOU COME WITH THREATS OF DEACTIVATING MY ACCOUNT AFTER RECEIVE 2 PAYMENTS.

THAT IS SO WRONG, RUDE AND UNPROFESSIONAL.

REFUND AMOUNT MUST BE R482.00.

IF YOU DEACTIVATE MY ACCOUNT I WILL TAKE YOU GUYS TO COURT AS I HAVE A PROOF OF PAYMENT FROM MY BANK.

WE NEVER AGREED FOR THE DOUBLE PAYMENT.

PLEASE PAY MY REFUND OF R482.00 ASAP.

DID YOU PICK UP THAT THERE WERE 2 PAYMENTS MADE ON THE SAMEDAY?

SO IN THE OTHER WORDS YOU SAYING I WON'T BE DEBITTED NEXT MONTH INSTEAD YOU WILL USE THE R482.00 AMOUNT?

IF YES, THEN IT'S FINE I WILL KEEP IT AS AN AGREEMENT.

OK IT'S FINE LIKE THAT THEN ON THE 25 OF APRIL IT WILL BE R17 NOT FOR THIS MONTH?

OK NO STRESS I GUES IT SHOULD BE THE 25/04/2023 NEXT BILLING DATE

COOL NO PROBLEM