NM
Nyakallo M
1 reviews | Active since Nov 2021
01 Feb 2023, 19:56
Poor service delivery
I canceled my rain account on one of my routers because I was having network issues and they canceled the wrong router and now I am sitting with a router that's not working and they telling a mistake they made is gonna take 48 horus to fix while I will be billed fully month end
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Feb 2023, 08:08Hi Nyakallo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply02 Feb 2023, 08:08
Official
Hi Nyakallo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
NM
Nyakallo M's updateReviewer Update
02 Feb 2023, 16:37Yes please cancel the unlimited 5G and reinstate the standard package
I still haven't received a call from anyone from the call center
And I have called three times today
And it will be unfair to be Bill for the two days that I haven't used the 5G router
I still haven't received a call from anyone from the call center
And I have called three times today
And it will be unfair to be Bill for the two days that I haven't used the 5G router
NM
Nyakallo M's update02 Feb 2023, 16:37
Reviewer Update
Yes please cancel the unlimited 5G and reinstate the standard package
I still haven't received a call from anyone from the call center
And I have called three times today
And it will be unfair to be Bill for the two days that I haven't used the 5G router
I still haven't received a call from anyone from the call center
And I have called three times today
And it will be unfair to be Bill for the two days that I haven't used the 5G router
NM
Nyakallo M's updateReviewer Update
02 Feb 2023, 17:17Yes please proceed
NM
Nyakallo M's update02 Feb 2023, 17:17
Reviewer Update
Yes please proceed
NM
Nyakallo M's updateReviewer Update
03 Feb 2023, 07:23Please downgrade to standard 5G
How I can't be billed for the days the router didn't work because I don't understand how I have to constantly follow up to get assistance from you guys and utilize hello Peter to get attention
How I can't be billed for the days the router didn't work because I don't understand how I have to constantly follow up to get assistance from you guys and utilize hello Peter to get attention
NM
Nyakallo M's update03 Feb 2023, 07:23
Reviewer Update
Please downgrade to standard 5G
How I can't be billed for the days the router didn't work because I don't understand how I have to constantly follow up to get assistance from you guys and utilize hello Peter to get attention
How I can't be billed for the days the router didn't work because I don't understand how I have to constantly follow up to get assistance from you guys and utilize hello Peter to get attention