SM
Sharvan M
1 reviews | Active since May 2016
16 Nov 2020, 10:35
Poor service delivery and communication
So over the past few weeks I have sent numerous emails to customer support at Rain and the *********** people that work there. So I asked for a team leader or manager to call me back and that never happened I know lots of people experience problems with this but this is not how a customer care depart or service provider should operate call a client give some update or feedback than just ignore a client it's really show how much you value your clients. Yet daily you will see ads on TV and social media to get more clients when you can't support existing clients?
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Replies (2)
Rain's replyOfficial
16 Nov 2020, 12:07Hi Sharvan
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply16 Nov 2020, 12:07
Official
Hi Sharvan
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
SM
Sharvan M's updateReviewer Update
16 Nov 2020, 12:14It's sad that you can respond here within an hour yet customer care that's received emails daily did nothing about it and you want one if them to contact me. Rather get someone in a senior management position that can assist as customer service consultants if they could they would have but there is a lack of customer experience knowledge with your consultants a handful will do extra the rest and team leader generic response doesn't help me. Customer support needs to up their game as currently its not customer services its a lack thereof.
SM
Sharvan M's update16 Nov 2020, 12:14
Reviewer Update
It's sad that you can respond here within an hour yet customer care that's received emails daily did nothing about it and you want one if them to contact me. Rather get someone in a senior management position that can assist as customer service consultants if they could they would have but there is a lack of customer experience knowledge with your consultants a handful will do extra the rest and team leader generic response doesn't help me. Customer support needs to up their game as currently its not customer services its a lack thereof.