1 reviews | Active since Jun 2021
Poor Service Delivery
I have now had it. I ordered a Rain simcard and paid for the uncapped wifi on the 9 June 2021. Sim was delivered on the morning of the 11th. To date it is not working. I was given numerous steps to follow, from a router, from a android device, from ios. It is simply not any of the devices but the simcard and no one at Rain wants to even try and understand. I have called in more times then I can count and everytime I'm told that it's escalated to a networks department. Today it's been escalated but not assigned. What!!!! My money was debited from my account the same time but a service is not being delivered. It's utterly ridiculous and I'd like this matter to be resolved asap, if it can't then my money must be refunded and I'll search for another provider
I am now super fed up with Rain. We have ordered our sim on the 8th June, delivered on the 11th. The simcard is still not active.. We have been calling and calling and everyone keeps saying it's being escalated because it's at networks. Every consultant apologize but then never reverts back to us. It's been 5 days. Either the money gets refunded or the sim gets sorted immediately. This is ridiculous. (***) logged a previous complaint on hello Peter and the response was all good and friendly. That's where it ended. I need this sorted!!
I am now super fed up with Rain. We have ordered our sim on the 8th June, delivered on the 11th. The simcard is still not active.. We have been calling and calling and everyone keeps saying it's being escalated because it's at networks. Every consultant apologize but then never reverts back to us. It's been 5 days. Either the money gets refunded or the sim gets sorted immediately. This is ridiculous. (***) logged a previous complaint on hello Peter and the response was all good and friendly. That's where it ended. I need this sorted!!