Poor Service Delivery

Best part off it all we are situated not even 600m from the nearest Rain tower to us, but the one we are being directed to is 4.1km away from our device. Apparently the tower 600m away from us is absolute so we are unable to enjoy 5g coverage and again no phone calls we have to do all the phoning and waste our airtime that cost us money when we should not be costing anything as apaying customer we should receive the calls not make the calls

13 Des Fontein Street, Minnebron, Brakpan, same address that is listed on the account number provided. Also more it has been 24hours no calls, no service, no one just seems to care at Rain.

Guess we will be reversing our payment and you can come collect your device at your cost. This is pathetic. Going on two days and you just cant seem to have the problem resolved or even compensate for the inconvenience.

Not to mention that our first technical ticket was logged online technical problem issue was logged three weeks ago and no one even bothered to phone or get in touch to reach a mutual agreement on a way forward.

So for the last three weeks now going for four weeks, will you pass credit

And still 0 to no connection. This is trully pathetic. Still no indication when propper connection will be restored..

Do not bother, we are reversing our payment. It has been more than 48hours we had to switch to mobile data just to function. You may send someone to collect your device at your cost. I will advocate where ever and however I can about the poor service delivery, the incapability of your workforce not being able to solve the technical issues. Not to mention that the only communication we receive is via the HelloPeter platform, to date we have had no telephonic conversations with any person from Rain. It seems that Rain is Run and adminstrated by AI(Artifitial Intelegence).

Please ensure that cancellation is processed on your end with immediate effect, I do not see why we have to now play technical support for your incompetence. All funds to be refunded, you are in complete breach of the National Consumers act, for 4 weeks now were we unable to enjoy the 5G service as advertised by Rain, for 4 weeks now we have been unable to enjoy any service as advertised by Rain, now you require of me to play Technical Self Support because no one there is capable of figuring out what is going on. I will post this to all social media showing the South African Public the type of service delivered by Rain.

You will find I am bombaarding your social media with the negative review. I will keep doing so until my money is paid back and this subscription is cancelled.

I am waiting for confirmation of cancellation and refund notification of R1001.00 or is this also to complicated for Rain Staff and Management to comprehend.

It has now been 30minutes and still no response. I will continue with the negative reviews on all your posts on face book till we have received cancellation and refund confirmation.

Again a full hour have passed and no response receuved. Note that should you send a courier to collect your device will we NOT release the device until we have received full refund. Your service is a joke, your understanding of Customer Satisfaction as well as Standard Opperational Agreements are clealry undefined in that customers are not getting what they paid for. Not to mention people still being charged for services that they have cancelled months even years after cancellation. This also clearly evidence of lack of managing in your billings department. At this present moment Rain is a mirror reflection of eskom, high charging fees but zero coverage or service

I am waiting for confirmation that the cancellation and refund has been processed?

Has everyone at Rain now passed away or become invilids. It is realy not a university exam question, just need confirmation to be sent to *** that refund has been processed and that service has been cancelled. Come people it is not rocket sience?

You will find that I am no venting on Instagram as well it is therefore now not just limited to FaceBook and HelloPeter. The longer you delay the more intense the negative reviews will be posted.

Device will be released once refund has been received. We will not subject ourselves to your demands after having had no joy, no service and no support. Your courier will remain at our gates till refund is showing in our account.

As per your refund policy, now you want to quote terms and conditions, Now you want to come and throw demands when you were not even able to resolve a service request or resolve a technical issue.

First you say you will process the refund once it has veen collected by the courier, now you change it be once the device has been tested. Does anyone there actually give a damn about the frustration we had to endure and still en dure and then you have the oddacity to come and through around terms and conditions when you could not even fill one simple condition of ensuring a faster turn around time on down time fornthe end user, whom has now had to elicit responses from your company by using his mobile data. The device will be released once the funds are reflecting in our account.

I wonder if Brandon Leigh CEO of Rain Telecomunications can sleep easily at night knowing that end users like myself and my Fiance have to fight for our hard earned money back, after Rain could not even sort out the technical Issues.

So we start again, I will not release the device if the money is not reflecting in my account by 09:00 on Wednesday the 08th March 2023. As per the agreement with Grace in Customer Service. I have no problem returning the device but I am not willing to wait a day longer for Rain to decide what policies they like to enforce, where was the policy on customer satisfaction, the policy on ensuring customers enjoy 5G coverage, where was Rain when these service level agreements was not upheld. You have my answer.. If you believe you can endure the negative reviews for much longer then be my guest.

It has been going onto 6 Hours and still no confirmation received that money will be showing at 09:00am. I AM TELLING YOU NOW, IF THE MONEY IS NOT SHOWING I WILL NOT RELEASE THE DEVICE AND THE RAIN CAN EXPLAIN TO THEIR COURIER COMPANY WHY DRICER IS BEING DELAYED OR WASTED A TRIP!!!!

Router collected by CCD Couriers @ 11:15am 08 March 2023. Waybill No: 61XXrnc44901.

May the lord bless you and your business with the same service and support as we received from Rain. May this be a testament to Customers, Suppliers and Shareholders about the level of courtesy shown to people by Rain.

They were meant as sarcasm, as the service we received was utter disgrace for what a customer had to endure, your company need more training in propper communication with your customers, your infrastructure needs a complete overhaul. Your Staff, management, board of trustees are illequiped to call them self a leader in telecomunications. Your service was pathetic not to mention your turnaround time for technical resolutions. I will not remove this from my HelloPeter reviews and hope that every person out there make themselves aware of the ugly future they may have with rain.

We are also still waiting for proof that our refund of R1005.81 has been processed.