Poor Service Delivery

Good day as you know these days your internet connection is very important to you when you are working from home due to the pandemic that we as a global community are facing and we cannot afford to be offline. On Sunday 24th of January 2021 I realised that y internet connectivity was extremely slow and that was the evening, the Monday morning I sent RAIN which is my service provider an email to inform RAIN that my internet connection is lagging no response then a day or two later my wife called RAIN technical support and the gentleman ask me a few questions I responded and was told I should monitor the WiFi network as to they are busy with alarms on the tower,I'm really not sure what alarms there are but it sounded unexplainable I sent more emails but to no avail it's been 7 days and RAIN still didn't sort out the issue. My work is on hold and I can't tell my boss that it's my internet and use that as an excuse all the time. I feel RAIN is doing this at a certain period of the month and it happened before, and telling me it's the towers, very unhappy about such services I know it sounds cliche but they take your money and doesn't give a **** sport for my French it makes you angry that in this time of need companies can still think nothing of the customer. I really hope RAIN steps up there game and be more customer conscious and not just there pockets

Unhappy Customer Nazme