Poor Service Delivery

On the 19 I had flooding in my place due to the storm, on the 20 i logged a ticket on line with Rain informing them of the flooding and that wifi was not working due to that because the plugs was affected I did not receive any feedback from them i waited thinking they received the ticket.

I phoned to find out what was happening and when are they sending a technician to come check the wifi and the lady i spoke to told me they did not receive the ticket what is the point of havjng a ticket system online if its not doing what its supposed to do and i would not have received a call from Rain if i did not phone myself to update them about the flooding,

The lady ispoke said she willlog the ticket and this is after i phoned several times for them to reviewmy invoices where they were charging me for services i never received. Yesterday i received a call telling me that they dont have the report about the flooding is it my fault that the agent i was talking to **** and said she would log a ticket and did not on top of that Rain is charging me for services i never used where i did not have connecting feom the 15 July till my wifi was affected by flooding and Rain is demanding paymrnt to be done for August what am ipaying for service is becoming poor day by day and yesterday i received a call twice for payment abd again this morning.