Poor Service Delivery/ 2 weeks and no Rain Sim card has been issued upon order.

I ordered a Rain Sim almost 2 weeks from now and still have not received anything. The delivery company did not want to accept my temporary ID document as my original has been lost for verification purposes. My local Dept of Home Affairs cannot issue ID's because of a ******* they experienced recently *****ing all their computers so the Temporary ID is what i am stuck with for now.

I made arrangements with Rain to acknowledge my temporary ID as verification and the agreement was that i go to my local police station and do an Affidavit stating that my ID document was lost and together with my temporary ID document the delivery company would acknowledge the documents.

The delivery company has come 3 times already to my address to attempt to deliver however they do not want to as they say no formal communication was received from Rain to deliver.

I have spent numerous amounts of money on telephone bills to try and contact rain but the same inexperienced agents keep saying the same thing that the matter had been escalated to the delivery company to issue my Sim with the agreed docs. To my suprise the delivery company sits on the point that no communication has been received.

Yesterday i spoke to a manager from Rain and they had promised me that they have consulted with the delivery company to prioritize the delivery for first thing in the morning. Till this afternoon at 3pm i am still waiting but nothing.

I keep on requesting to speak to the manager to confirm what the hold up is but the agents just place me on hold for 10 to 15 mins and come back to me and say no manager is available to speak right now.

I have multiple years of service in the customer service industry and ensuring that customer satisfaction is met but i have not by far come across such a weak and uncontrolled organization when it comes to customer service. There are no controls in place to facilitate client feedback on their products and there is no s****ed and knowledgeable agents and managers that are hired to provide the most simplest customer service.

A serious intervention is needed on this service provider as the promises made from its service provision adverti*****ts are nothing but falsified for their failure to render services.