Poor Service Delivery

I received my 5G router on 30 December 2021, the sim activation notification arrived the same day saying my sim was activated, however I was never connected or ever had access to WIFI internet. The router displayed only 2 white lights, the rest were off and the network light displayed red. I went back and forth with Rain customer service via emails and phone calls, they kept changing me from one agent to the other. But NONE of them was of any assistance. After over a month of paying for the internet connection that I never not once, used. They have the nerve to debit for another payment. I'm very disappointed at their service and disregard for people in general. I cancelled my other subscriptions to with an attempt to join Rain, I regret it! imagine the inconvenience of not having access to the internet on my job, my daily lifestyle and studies. Having to be buying data to stay connected at this day and age.