POOR SERVICE

Good day I made a payment two days earlier on Wednesday the 13 Dec 2023, but they De-activated my internet line. I called their call centre, they sent me an email to send my proof of payment, I made a follow up with them again to confirm receipt of my proof of payment, I was told by an agent that their supervisors are not in to assist and them as agents they can't view my email in order to confirm receipt of my proof of payment in order to assist to activate the line and this is not the first that this is happening, the other day their contact line 're-directed me to India. I must say that the service at Rain are not up to scratch.