Poor Service

I am writing to formally express my frustration regarding the ongoing network issues on my Rain Unlimited SIM card, which began on 08 August 2025. Despite raising multiple complaints via the Rain app and social media platforms, the issue has yet to be resolved. I followed all instructions provided, but nothing has restored my connectivity. On 16 August 2025, I escalated the matter by calling your support line, and I continued to follow up regularly between 08 September and 19 September 2025. During this time, I was eventually informed that a new SIM card would be delivered and that I would be reimbursed for the period I did not receive service. Today, 19 September 2025, I received a call at 14:35 from the delivery person. Unfortunately, he got lost due to an incorrect address and only arrived at 18:50. Upon arrival, he requested my ID and proof of residence. While I provided my ID, I was unable to produce a hard copy of proof of residence, as I receive my documents electronically. As a result, the delivery was unsuccessful, and the SIM card was taken back, leaving me still without network access. This experience has been extremely frustrating, and I am disappointed with the poor service delivery and lack of effective resolution. I kindly request the following: Immediate redelivery of the SIM card with prior notice Reinstatement of network access as soon as possible. Compensation or reimbur*****t for the period without service, as previously promised. It is unclear why the SIM card was withheld, even though I presented valid proof of identification. This has further delayed the resolution of an already prolonged issue. Rain’s failure to resolve this matter timeously has caused significant inconvenience, and I urge you to treat this as an urgent case.