NE
NTSOAKI E
1 reviews | Active since Sept 2024
23 Oct 2024, 13:49
poor service
good day
kindly please Stop Deducting my account i cancelled the contract but there is still deduction from my bank account? please sort this out its unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
23 Oct 2024, 14:23Hi NTSOAKI,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and bill incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and bill incurred, and we'll be in contact soon.
Regards,
rain.
Rain's reply23 Oct 2024, 14:23
Official
Hi NTSOAKI,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and bill incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and bill incurred, and we'll be in contact soon.
Regards,
rain.
NE
NTSOAKI E's updateReviewer Update
23 Oct 2024, 17:16I just receive SMS saying my Sim will be cancelled but I need to pay my final instalment? what instalment are you guys talking about?please make me understand because I'm on a month-to-month contract? please dont deduct my bank account because i dont owe you .
NE
NTSOAKI E's update23 Oct 2024, 17:16
Reviewer Update
I just receive SMS saying my Sim will be cancelled but I need to pay my final instalment? what instalment are you guys talking about?please make me understand because I'm on a month-to-month contract? please dont deduct my bank account because i dont owe you .
NE
NTSOAKI E's updateReviewer Update
23 Oct 2024, 17:57According to the contract the I have with you guys its a month-to-month contract for the past 2 month when I was trying to cancel my contract the rutter was not working so I don't understand how I have to pay the invoice for the services that I did not use? Please assist with the sales call maybe I miss understood the meaning of month-to-month contract and again I will highly appreciate if you can explain why I have to pay for the services that I did not use.
NE
NTSOAKI E's update23 Oct 2024, 17:57
Reviewer Update
According to the contract the I have with you guys its a month-to-month contract for the past 2 month when I was trying to cancel my contract the rutter was not working so I don't understand how I have to pay the invoice for the services that I did not use? Please assist with the sales call maybe I miss understood the meaning of month-to-month contract and again I will highly appreciate if you can explain why I have to pay for the services that I did not use.
NE
NTSOAKI E's updateReviewer Update
24 Oct 2024, 12:36Please do not Deduct my account I haven't been using the services. Please arrange to Corrier to collect the rutter.
NE
NTSOAKI E's update24 Oct 2024, 12:36
Reviewer Update
Please do not Deduct my account I haven't been using the services. Please arrange to Corrier to collect the rutter.
NE
NTSOAKI E's updateReviewer Update
30 Oct 2024, 11:13You cannot deduct my account for the services that I did not use! I won't pay that amount like I explained I had a month-to-month contract with you guys.
NE
NTSOAKI E's update30 Oct 2024, 11:13
Reviewer Update
You cannot deduct my account for the services that I did not use! I won't pay that amount like I explained I had a month-to-month contract with you guys.