Poor service

I now agree with people who say Rain is very big ****. Their main focus is to collect money from innocent customers by promising them service that doesn't exist. After I wrote a comment here on the 19th, they responded with their famous line " we have escalated the matter, a consultant will call you ", today is the 23rd and I'm still waiting for their call. A router that I have paid for on the 11th March is still not activated. I have actually wasted my time and money calling to fix this matter but they don't care