PG
Pieter G
1 reviews | Active since Oct 2024
31 Oct 2024, 09:52
Poor Service
I’ve been using Rain for my internet service, paying for a plan that promises 30 Mbps download and upload speeds. Unfortunately, my experience has been incredibly frustrating. Most of the time, I barely receive 5 Mbps download speeds, which is far from what I’m paying for.
I reached out to customer support multiple times, hoping for a resolution, but I never received a response. The lack of communication is disappointing and makes me question the reliability of this service.
Overall, I cannot recommend Rain based on my experience. If you're considering them for your internet needs, I suggest looking elsewhere until they improve their service and support.
Helpful (0)
Replies (3)0
Replies (3)Rain's replyOfficial
31 Oct 2024, 10:44Hi Pieter,
Thank you for bringing your speed query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your speed query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply31 Oct 2024, 10:44
Official
Hi Pieter,
Thank you for bringing your speed query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your speed query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
PG
Pieter G's updateReviewer Update
31 Oct 2024, 11:55Hi Rain,
Thank you for your response and for reaching out to me. I appreciate your willingness to assist with my speed issues. I look forward to the follow-up call and hope we can resolve this matter effectively.
Best regards,
Pieter
Pieter
PG
Pieter G's update31 Oct 2024, 11:55
Reviewer Update
Hi Rain,
Thank you for your response and for reaching out to me. I appreciate your willingness to assist with my speed issues. I look forward to the follow-up call and hope we can resolve this matter effectively.
Best regards,
Pieter
Pieter
PG
Pieter G's updateReviewer Update
04 Nov 2024, 12:23 Thank you for your guidance on improving my connection. I followed the steps provided, and I’m happy to report that my download speed has increased, it’s still not at 100%. but acceptable.
PG
Pieter G's update04 Nov 2024, 12:23
Reviewer Update
Thank you for your guidance on improving my connection. I followed the steps provided, and I’m happy to report that my download speed has increased, it’s still not at 100%. but acceptable.
