SN
Sisa N
1 reviews | Active since Aug 2023
05 May 2026, 11:11
Poor service, constant network issues and continued billing after cancellation
I am extremely disappointed with Rain. I have been using this Wi-Fi for years with no real improvement or progress in service quality. The network is constantly unstable — there is always no connection or very weak signal, making it very frustrating to rely on for everyday use. It is simply not reliable. On top of that, I cancelled my service, yet I am still being debited. This is unacceptable and feels unfair as a customer.
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Replies (2)0
Replies (2)
Rain's replyOfficial
05 May 2026, 11:28Hi Sisa,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation and billing and will be in touch with you to assist further.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation and billing and will be in touch with you to assist further.
Thank you,
rain.
Rain's reply05 May 2026, 11:28
Official
Hi Sisa,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation and billing and will be in touch with you to assist further.
Thank you,
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation and billing and will be in touch with you to assist further.
Thank you,
rain.
SN
Sisa N's updateReviewer Update
05 May 2026, 13:23I cancelled your service at a time when my account had no outstanding balance. Despite this, I noticed that debits continued after the cancellation, which is unacceptable. As a result, I had to block the debits from my bank to prevent further unauthorized charges. Please investigate this matter urgently and confirm that my account is fully cancelled, and that no further debits will be processed. Additionally, I request a refund for any amounts that were deducted after my cancellation date. I expect this to be resolved promptly.
SN
Sisa N's update05 May 2026, 13:23
Reviewer Update
I cancelled your service at a time when my account had no outstanding balance. Despite this, I noticed that debits continued after the cancellation, which is unacceptable. As a result, I had to block the debits from my bank to prevent further unauthorized charges. Please investigate this matter urgently and confirm that my account is fully cancelled, and that no further debits will be processed. Additionally, I request a refund for any amounts that were deducted after my cancellation date. I expect this to be resolved promptly.