Poor service

***Urgent Cancellation Ignored***

I contacted Rain Network customer service today to confirm the cancellation of my subscription which I submitted on the 9th July and to arrange the return of their router as their collection ETA is over 3 months while still getting debited monthly (from past experiences). Despite my clear request to cancel immediately, I was told the account is still active and that I must wait to be contacted for confirmation, because if I drop it off they will continue to debit.

This is unacceptable. I have repeatedly requested cancellation because the router does not work. Every month-end and any given day, despite showing a nearly full 5G signal, the service becomes unusable. I’ve been constantly told to move the router around or restart it as the only troubleshooting, but the issue persists. I am paying for a service that fails to deliver basic connectivity.

I made it clear that I do not want to continue being debited for a service I cannot use. Yet, the delay in processing my cancellation means I risk being charged again at the end of the month.

I am posting this on HelloPeter for transparency. Should Rain Network proceed with debiting my account again, I will consider legal action as I have enough gathered enough evidence to actually build a case. I expect immediate cancellation and written confirmation to avoid further escalation. Reference numbers of tickets logged: ***7 #***1