Poor Service

A sh*t bussiness. I made an arrangement with rain, because one of the consultant I called earlier on when I wanted to hold the router for the month of june she said rain is not a month to month. she then said the cancellation department will call me, which one lady from the department did. we agreed on the percentage of the arrangement. month end May which was on a sunday I logged into my account, to my surprise my account was up-to-date. I then called the 2nd of june to ask what was happening since i haven't paid for my account but it says my account is up to date and my next payment is on the 1st of July. the 2 gentlemen I got on the call told me not worry as I was credited, they said the lady from the cancellation department credited my account at one go,so i have to pay the agreed amount month end june and go back to my normal installment month end july.tell me why on the 4th of june my rain was switched off and i had to pay the agreed amount that the 2 gentlemen said it fine my next installment is in july. called rain to enquire about that only to find out that the made the correction on my account without letting me know. now I have been trying to call them no one is able to assist me. they ****et can't even get the lady that I spoke to making the arrangements.what ****ed company that doesn't have an email? really? The ****en network is even bad!! even when I pay the full amount I never use it the full amount because the network is poor. what you mean you can't ****en assist with a query? some *********** consultant told me my account is up-to-date tell me how that is my problem. you need to ****en learn how to treat customers!!!! not happy at all, the numerous time I had to call yet I can't get assisted?