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KM
Kabelo M

1 reviews | Active since Aug 2020

26 Aug 2020, 16:30

Poor Service

I made a payment on the 25th August, and I was asked to verify myself on my phone which I did now my sim is not activated and their site when I login says I made no payment, I tried reaching out to Khaya on twitter to no avail. It is frustrating considering their doesn’t have a helpline where people can call

0
Replies (3)
Rain
Rain's reply26 Aug 2020, 16:54
Official
Hi Kabelo M
Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

KM
Kabelo M's update26 Aug 2020, 17:20
Reviewer Update
***
KM
Kabelo M's update27 Aug 2020, 13:25
Reviewer Update
Rain my sim still isn’t activated, my account still says no payment made, yesterday I was asked for my email twice here and on twitter, I kept refreshing my mails last night hoping to get an email that reads your issue has been resolved but nothing, woke up came to wok still nothing, during my tea break I check my email and rain account still nothing now it is lunch and there’s nothing coming from rain. Please communicate and don’t you dare reply to me now with can I have your email, I need my account sorted today,