Poor service

For months now 4 out of 7days my internet wouldn't be working is that fair that one is paying for a service and not recieving it every Wednesday like clock work. Imagine being a student and u can't Even make use of the internet services for ur studies. So now we must fail like we not paying for a service... in actual fact the service u guys are providing is little to none of very poor quality. I can't pay for something I am not even recieving are u guys willing to reimburse us for the extra costs we are incurring.