POOR SERVICE

So this is the current issue I have with Rain. So in 2025 for the months of May, June, July and August my internet was switch off due to no payment(I was unemployed at the time) I started working again early in August, on the 28th of August Rain deducted money from my account for the 4 months my internet was off, aswell as for September which my service have been restored, numerous times I have tried to escalate the situation, sending them proof and numerous emails but no luck, you either talk to a stupid bot via watsapp or the Rain app, Customer service is useless because if you do get through to a real person and try to explain the situation, then you are being told an investigation will be done. I was told that I would be reinbursed for the 4 months but nothing, I was even told by some of the staff that Rain has a policy that even if your service is poor or off you still need to pay for the monthly service(the audacity) and some of the staff told me they will reinburse me which was supposed to be for the months of Oct 2025, Nov 2025, Dec 2025 and Jan of 2026, still nothing.

So for the 4 months they were suppose to reinburse me they switched my internet off where I had to make what they call "Promise to Pay" hoping that they will sc**** this but no luck, so now according to Rain, I am 4 months outstanding on my "Promise to Pay" the same 4 months they where suppose to reinburse me.

My advice to anyone reading this, DO NOT get internet with Rain, poor service delivery, lack of communication and lack of accountability.