AMvS
Ann Mari van Straaten
1 reviews | Active since Apr 2018
23 May 2023, 09:06
Poor service
I have been calling since the 17th of May 2023, IN regards with my internet being down , I have called numerous times and complained about the service , every time I speak to someone different , they keep on saying the tower is down for maintenance , but maintenance was not communicated , no initial warning was given and the internet was just off, I make a monthly payment of R499.00 , I have never skipped , nor complained , when I spoke to the one consultant they advised i need to move my router closer to the window, I am not receiving sufficient feedback , only they will send it to the team leader, but when my debit order goes off they wil be taking a full payment, i am very unsatisfied with rain, as I have been with them since 2018. very poor service, very poor feedback.
Helpful (0)
Replies (16)0
Replies (16)
Rain's replyOfficial
23 May 2023, 09:10Hi Ann Mari
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply23 May 2023, 09:10
Official
Hi Ann Mari
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 09:17Apologies for the reply, but they have been saying this since the 17th of May..
I have Email, tickets and call logs, The only feedback given to me was yesterday when they actually log a ticket with the team leader. I am not very responsive IN regards with the feedback given, my whole household runs on the rain internet, from my household security to my smart tvs, laptops phones and tablets, I also work from home some nights.
I have restarted my router, moved it closer. taken the sim out, bought a new router, and the only explanation I get is that the tower is under maintenance and I need to be patient,
I have Email, tickets and call logs, The only feedback given to me was yesterday when they actually log a ticket with the team leader. I am not very responsive IN regards with the feedback given, my whole household runs on the rain internet, from my household security to my smart tvs, laptops phones and tablets, I also work from home some nights.
I have restarted my router, moved it closer. taken the sim out, bought a new router, and the only explanation I get is that the tower is under maintenance and I need to be patient,
AMvS
Ann Mari van Straaten's update23 May 2023, 09:17
Reviewer Update
Apologies for the reply, but they have been saying this since the 17th of May..
I have Email, tickets and call logs, The only feedback given to me was yesterday when they actually log a ticket with the team leader. I am not very responsive IN regards with the feedback given, my whole household runs on the rain internet, from my household security to my smart tvs, laptops phones and tablets, I also work from home some nights.
I have restarted my router, moved it closer. taken the sim out, bought a new router, and the only explanation I get is that the tower is under maintenance and I need to be patient,
I have Email, tickets and call logs, The only feedback given to me was yesterday when they actually log a ticket with the team leader. I am not very responsive IN regards with the feedback given, my whole household runs on the rain internet, from my household security to my smart tvs, laptops phones and tablets, I also work from home some nights.
I have restarted my router, moved it closer. taken the sim out, bought a new router, and the only explanation I get is that the tower is under maintenance and I need to be patient,
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 09:29Thank You for the response , but its been a week already,
AMvS
Ann Mari van Straaten's update23 May 2023, 09:29
Reviewer Update
Thank You for the response , but its been a week already,
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 14:16Any feedback, as I received a ticket saying , should i still need assistance with my connectivity i should reply
AMvS
Ann Mari van Straaten's update23 May 2023, 14:16
Reviewer Update
Any feedback, as I received a ticket saying , should i still need assistance with my connectivity i should reply
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 17:44Apperantly the tower is back up and running but i am still experiencing issues
Could i have feedback
Could i have feedback
AMvS
Ann Mari van Straaten's update23 May 2023, 17:44
Reviewer Update
Apperantly the tower is back up and running but i am still experiencing issues
Could i have feedback
Could i have feedback
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 18:02Iv spoken to 2 different people at support within the last 20 mins
One says i am connected and the tower is fixed the other one is saying the tower ia still under maintenance,
This is really unacceptable
One says i am connected and the tower is fixed the other one is saying the tower ia still under maintenance,
This is really unacceptable
AMvS
Ann Mari van Straaten's update23 May 2023, 18:02
Reviewer Update
Iv spoken to 2 different people at support within the last 20 mins
One says i am connected and the tower is fixed the other one is saying the tower ia still under maintenance,
This is really unacceptable
One says i am connected and the tower is fixed the other one is saying the tower ia still under maintenance,
This is really unacceptable
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 21:46Any feedback regarding my issue?
I have rebooted my router again as they advised,tooky simcard out and did the vpn settings,
I called them to refresh my connection,
I do take into consideration there are errors but it cant be in such a long period of time and when you call support you speak to 3 -4 different people and each one has a different story and all they say is sorry dor inconvenience caused,again this is disappointing, no real assistance,
I need to keep asking for a follow up,you as the service provider will not give feedback,
Again i could not complete my work again i had to add additional da
I have rebooted my router again as they advised,tooky simcard out and did the vpn settings,
I called them to refresh my connection,
I do take into consideration there are errors but it cant be in such a long period of time and when you call support you speak to 3 -4 different people and each one has a different story and all they say is sorry dor inconvenience caused,again this is disappointing, no real assistance,
I need to keep asking for a follow up,you as the service provider will not give feedback,
Again i could not complete my work again i had to add additional da
AMvS
Ann Mari van Straaten's update23 May 2023, 21:46
Reviewer Update
Any feedback regarding my issue?
I have rebooted my router again as they advised,tooky simcard out and did the vpn settings,
I called them to refresh my connection,
I do take into consideration there are errors but it cant be in such a long period of time and when you call support you speak to 3 -4 different people and each one has a different story and all they say is sorry dor inconvenience caused,again this is disappointing, no real assistance,
I need to keep asking for a follow up,you as the service provider will not give feedback,
Again i could not complete my work again i had to add additional da
I have rebooted my router again as they advised,tooky simcard out and did the vpn settings,
I called them to refresh my connection,
I do take into consideration there are errors but it cant be in such a long period of time and when you call support you speak to 3 -4 different people and each one has a different story and all they say is sorry dor inconvenience caused,again this is disappointing, no real assistance,
I need to keep asking for a follow up,you as the service provider will not give feedback,
Again i could not complete my work again i had to add additional da
AMvS
Ann Mari van Straaten's updateReviewer Update
23 May 2023, 21:48Data to be able to communicate,
I would like my services up running,
I have been patient,understanding and listening to all the different explanations
I am no longer intrested to hear anything,i would like to have my internet working.
I would like my services up running,
I have been patient,understanding and listening to all the different explanations
I am no longer intrested to hear anything,i would like to have my internet working.
AMvS
Ann Mari van Straaten's update23 May 2023, 21:48
Reviewer Update
Data to be able to communicate,
I would like my services up running,
I have been patient,understanding and listening to all the different explanations
I am no longer intrested to hear anything,i would like to have my internet working.
I would like my services up running,
I have been patient,understanding and listening to all the different explanations
I am no longer intrested to hear anything,i would like to have my internet working.
AMvS
Ann Mari van Straaten's updateReviewer Update
24 May 2023, 10:09When will the issue be fixed?
Or should I rather look for another service provider
Or should I rather look for another service provider
AMvS
Ann Mari van Straaten's update24 May 2023, 10:09
Reviewer Update
When will the issue be fixed?
Or should I rather look for another service provider
Or should I rather look for another service provider
AMvS
Ann Mari van Straaten's updateReviewer Update
24 May 2023, 17:35Please be advised,
You will not be billing me for a full month,
Because i will not pay a full month amount,of which you can not even tell me when the issue will ne resolved
You will not be billing me for a full month,
Because i will not pay a full month amount,of which you can not even tell me when the issue will ne resolved
AMvS
Ann Mari van Straaten's update24 May 2023, 17:35
Reviewer Update
Please be advised,
You will not be billing me for a full month,
Because i will not pay a full month amount,of which you can not even tell me when the issue will ne resolved
You will not be billing me for a full month,
Because i will not pay a full month amount,of which you can not even tell me when the issue will ne resolved
AMvS
Ann Mari van Straaten's updateReviewer Update
25 May 2023, 14:16My Issue has still not been resolved ,
If I do not get feedback with a positive note, I will be cancelling my service with Rain,
This is pathetic, the money was taken this morning and still my internet is not working ,
I can keep calling after you guys and then every time a different story.
Pathetic .... Really
Been a loyal customer since 2018, and you cant even give a curtesy call for feedback
If I do not get feedback with a positive note, I will be cancelling my service with Rain,
This is pathetic, the money was taken this morning and still my internet is not working ,
I can keep calling after you guys and then every time a different story.
Pathetic .... Really
Been a loyal customer since 2018, and you cant even give a curtesy call for feedback
AMvS
Ann Mari van Straaten's update25 May 2023, 14:16
Reviewer Update
My Issue has still not been resolved ,
If I do not get feedback with a positive note, I will be cancelling my service with Rain,
This is pathetic, the money was taken this morning and still my internet is not working ,
I can keep calling after you guys and then every time a different story.
Pathetic .... Really
Been a loyal customer since 2018, and you cant even give a curtesy call for feedback
If I do not get feedback with a positive note, I will be cancelling my service with Rain,
This is pathetic, the money was taken this morning and still my internet is not working ,
I can keep calling after you guys and then every time a different story.
Pathetic .... Really
Been a loyal customer since 2018, and you cant even give a curtesy call for feedback
AMvS
Ann Mari van Straaten's updateReviewer Update
25 May 2023, 21:43Very very bad service from rain,
Havent gotten any feedback since the last reply from them..
Havent gotten any feedback since the last reply from them..
AMvS
Ann Mari van Straaten's update25 May 2023, 21:43
Reviewer Update
Very very bad service from rain,
Havent gotten any feedback since the last reply from them..
Havent gotten any feedback since the last reply from them..
AMvS
Ann Mari van Straaten's updateReviewer Update
26 May 2023, 09:37Very disappointed
AMvS
Ann Mari van Straaten's update26 May 2023, 09:37
Reviewer Update
Very disappointed
AMvS
Ann Mari van Straaten's updateReviewer Update
12 Jun 2023, 11:27Internet still off, and its alomst a month later, I see that my account has not been creditted as per previous private replies, no feedback no cmmunicatin nothing
PATHETIC.
PATHETIC.
AMvS
Ann Mari van Straaten's update12 Jun 2023, 11:27
Reviewer Update
Internet still off, and its alomst a month later, I see that my account has not been creditted as per previous private replies, no feedback no cmmunicatin nothing
PATHETIC.
PATHETIC.
AMvS
Ann Mari van Straaten's updateReviewer Update
12 Jun 2023, 12:45Please do not waiste my time any further ,those settings do not even work as I have done them
AMvS
Ann Mari van Straaten's update12 Jun 2023, 12:45
Reviewer Update
Please do not waiste my time any further ,those settings do not even work as I have done them
AMvS
Ann Mari van Straaten's updateReviewer Update
12 Jun 2023, 12:50On my statement for May I was billed a full R499.00 no credit was passed , document.pdf 87.75 KB
AMvS
Ann Mari van Straaten's update12 Jun 2023, 12:50
Reviewer Update
On my statement for May I was billed a full R499.00 no credit was passed , document.pdf 87.75 KB