WA
Winnefred A
1 reviews | Active since Aug 2011
10 May 2024, 12:06
poor service billing and network
I have no Network since mid-April and rain finds it ok to full bill me. after the agent promised that I will only billed for the data used i call in more than 8 times and still waiting for someone to assist me. no Network and logged tickets on their website but no one even call or attends to the issue
secondly Secondly you guys took 3 premiums from me for the month of April , I called in 3 twice about the billing issue and the agent kept me holding for over 10min
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
10 May 2024, 12:26Hi Winnefred A
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply10 May 2024, 12:26
Official
Hi Winnefred A
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
10 May 2024, 13:06Hi
Upon checking your profile we do see that there are 15 days of non-usage in April and 10 days in May please can you advise the make of the router and if the device is currently on? The 5g sim card seems to be in a Huawei Nova 9 SE and not in our router. We will be making the necessary billing adjustments to your rain account.
Furthermore regarding your billing we do see the 3 payments that were made as your monthly payments are R1088 We broke it up into payments of R544 each on the 25 and 27th.
we also took a payment of R1088 this payment was meant to be settled on the 25th of May your next billing will be on the 25 June as you have already paid for your May service.
Upon checking your profile we do see that there are 15 days of non-usage in April and 10 days in May please can you advise the make of the router and if the device is currently on? The 5g sim card seems to be in a Huawei Nova 9 SE and not in our router. We will be making the necessary billing adjustments to your rain account.
Furthermore regarding your billing we do see the 3 payments that were made as your monthly payments are R1088 We broke it up into payments of R544 each on the 25 and 27th.
we also took a payment of R1088 this payment was meant to be settled on the 25th of May your next billing will be on the 25 June as you have already paid for your May service.
Rain's reply10 May 2024, 13:06
Official
Hi
Upon checking your profile we do see that there are 15 days of non-usage in April and 10 days in May please can you advise the make of the router and if the device is currently on? The 5g sim card seems to be in a Huawei Nova 9 SE and not in our router. We will be making the necessary billing adjustments to your rain account.
Furthermore regarding your billing we do see the 3 payments that were made as your monthly payments are R1088 We broke it up into payments of R544 each on the 25 and 27th.
we also took a payment of R1088 this payment was meant to be settled on the 25th of May your next billing will be on the 25 June as you have already paid for your May service.
Upon checking your profile we do see that there are 15 days of non-usage in April and 10 days in May please can you advise the make of the router and if the device is currently on? The 5g sim card seems to be in a Huawei Nova 9 SE and not in our router. We will be making the necessary billing adjustments to your rain account.
Furthermore regarding your billing we do see the 3 payments that were made as your monthly payments are R1088 We broke it up into payments of R544 each on the 25 and 27th.
we also took a payment of R1088 this payment was meant to be settled on the 25th of May your next billing will be on the 25 June as you have already paid for your May service.