poor service

I Lodge a complain 06/25 the moment my debit order went off and saw it was double again on Chat. It created a ticket number #***5 explaining. It stated there was a Miscommunication or an error in processing my old cancellation. I contacted Rain same day 06/25 via Phone call and a Rude inpatient agent advised I must wait 24hrs for a call. 06/27 I called again and were advised I will be called, I ask for an escalation on it, was advised again Will get a call. I lodge another complain on Facebook and even saw quite a few people was charged double for 2 router. I got a dm from Rain Sunday night to be advised the 2nd router cancellation was put in ( as they see 2 packages on my profile) so no double debit was done as this payment was for both services. I called in around 2nd week in April requesting to cancel my old router and upgrade to the new The101 . Someone did not do they job right at Rain to cancel the older one, why must I get punish and had to pay for 2 routers for 2 months.

I want to be Reimburse , also still no Call from sales or anyone from Rain