Poor service

Unhappy Customer

Good Afternoon: Conrad Hope this message finds you well?

I am quite frustrated rather than disappointed with the rain service team, I place an order for the Rain 5G Wifi Router on the 29th of April 2020. It is now the 7th of May 2020 I haven’t received my order and I have been billed an amount of R999. I have sent several emails to follow up, however non of your staff members bother to contact me back or let me know what’s happening with my order and what’s the delay. My kids are missing out on their school work, because we waiting for the router to be delivered they can’t login online for classes. I would appreciate if I can get my delivery by end of business tomorrow, so the kids can catch up on their school work.

Kindly please assist below it’s my order number and my contact details. Your assistance will be highly appreciated.

Order Number 747429

Regards Lungile Sefume