Poor Service

Poor service I had my phone ****** on the 20 of Nov 2021, I then called the customer service and informed them of what did happen and was advised to do a sim swap which I agreed to. I requested this to be delivered to my work address however this was not done and they went to my house which I was not around because it was during working hours. I then called again to rectify the matter and the advisor put me on hold for an hour and a half and then hung up on me, I call again and spoke to Atisang Monatisa who opened a complaint Ticket #***2 and informed me that they will have this delivered by the end of the day, however, this did not happen, on the 1of Dec 2021 a full payment was deducted from my account which I was not happy about that. I called again to find out what is going on and when will receive the sim be delivered and kept being told that I will be here by the end of the day.

Ram delivery services saying that they are coming every day however it's not 15 days as passed and i still have not received anything