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MS
Matome S

1 reviews | Active since Dec 2022

11 Dec 2022, 17:39

Poor service

Poor customer service, debitting customers wrong amounts and when you call them they say they're escalating the issue to billing department,who don't even try to resolve the issue,whilst at the same time they try to take more money from you bank account.Poor

0
Replies (13)
MS
Matome S's update11 Dec 2022, 17:48
Reviewer Update
Useless call agents, who at times it's like they don't even what product/service rain provides.On one occasion one even suggested to me that rain was prepaid for the first month then from the second month onwards is contract.
Rain
Rain's reply11 Dec 2022, 17:56
Official

 Hi Matome
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
 
MS
Matome S's update12 Dec 2022, 00:55
Reviewer Update
But how can you bill me for October when I was disconnected
MS
Matome S's update12 Dec 2022, 00:59
Reviewer Update
From the beginning of October to the 30th of November my account was disconnected,can't be that I have to pay for this month(s) when I was not using your service.YOU JUST CANNOT DEBIT ME FOR A MONTH THAT YOU HAD
A DISCONNECTED ME!can't be.
MS
Matome S's update12 Dec 2022, 01:01
Reviewer Update
Another thing is why is it that the payment is debited partially and not in full!
MS
Matome S's update12 Dec 2022, 12:27
Reviewer Update
From 01 October to 30 November my account was disconnected, and from what i know I was in arrears of R479 and that was for September, so how come I have to pay for October when I was actually disconnected, and by the way when I made the R479 payment on 30 November which was owing ,you quickly reconnected me, why didn't you debit the whole amount you claim I am owing then all at once.And why did you debit me R281,09 on the 1st December followed by another debit of R140,54 on the same day, what is that for and why was it not debited on the 30th November when I made the R479, and even so why was I being partially debited on the 1st December. Utterly incompetence by rain
And incomprehensible why I have to be partially debited
MS
Matome S's update31 Dec 2022, 19:20
Reviewer Update
Why the credit is not reflecting, on my account.
MS
Matome S's update03 Jan 2023, 11:19
Reviewer Update
Yah but the credit is not reflecting on my account.Because from my understanding the credit is supposed to be the R421.18 you incorrectly debited me on the 1st of December 2022.
MS
Matome S's update03 Jan 2023, 11:22
Reviewer Update
Which would mean after deducting the December 2022 bill I'm still left with a R156.18 (R421 .18-R265) credit
MS
Matome S's update03 Jan 2023, 11:24
Reviewer Update
Please can you look into my account and fix this issue once and for all.
MS
Matome S's update03 Jan 2023, 11:30
Reviewer Update
And I'm also realising you have slowed the internet speed on my account,since the beginning of this month.Can you please fix that as well.
MS
Matome S's update03 Jan 2023, 14:59
Reviewer Update
But like I said before, in October and November i was disconnected, therefore i cant be billed for that.Can you please elaborate then why I was debited R421,18 on the 1st of Dec,can you break up these R421.18 for me so I can understand what it was for,but surely it cant be October or November because I was disconnected in those months.

MS
Matome S's update03 Jan 2023, 15:00
Reviewer Update
Just explain what that R421.18 was for,please