Poor service

Good day, I'm very disappointed with Rain and if you are unable to help so that we can resolve this issue please cancel our agreement and collect your router.

For the past month I've been complaint about the amount that I had to pay since I've been upgraded to level 5 without my consent, I've paid +R1100 to my suprise today I see new bill for the end of October and also my debit date is the 1st of every month and I agreed that you debit on the 25th of every month. also Ive requested to be on rain one not level 5, please fix this or cancel my subscription.