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Nokuthula N

1 reviews | Active since Jun 2023

29 Jul 2024, 10:21

Poor Service

I Requested for a change of banking details mid July and query was reffred to the "sipport team" and we are now close to month end and ut asnt been done.

secondly i called the contact center 3 ties requesting that an invoice be emaild and to me and query was AGAIN reffred to support for which i know that i wont assisted hemce to why im coming on here hoping to get some sort of help as i urgrntly need the invoice.

Regards

0
Replies (3)
Rain
Rain's reply29 Jul 2024, 10:31
Official
Hi Nokuthula,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
NN
Nokuthula N's update29 Jul 2024, 11:05
Reviewer Update
I tried all of those options and it doesnt go through.

The change of bankig details doesnt go through, I then called the call center and the agent advised that beause my account is "use and pay later" details have to be changed by the suppoert team and he looged a query - which was never done.

There is no option to download the invoice on the app I WOULDNT HAVE gone to these lenghts if i was able to do that on the app. cant you just send the invoice ad stop the back and forth.

Regards
N Nkosi
NN
Nokuthula N's update29 Jul 2024, 12:03
Reviewer Update
Good day Rain

I was able to update the details on the WEBSITE AND NOT THE APP. Please also remind the agents to refer us to the website for CHANGES and not the app as that creates frustrations.

I apologoze for taking out my frustarions on you.

Thank you kindly
Nokuthula Nkosi