Poor service at rain funds not allocated

Good day

Please note I am seriously disappointed in the service I have received from rain since November

I was shirt of funds and my account was blocked an arrangement was made for half payment on the 25th of November 2024 and account reinstated on the 28th of the November the balance R284.50 was debited from my account as per attached pop

In December my account was blocked again for the balancenof R284.50 it was escalated as per my pop on Dec 27 account reinstated pending billing to allocate funds to my account.

In January a cash payment was made with no issues today February 20th 2025 my account has been blocked without notice or feedback on the query logged in January 3rd as per ref ***6

Rain consultants have stated that my debit order was the 20th then again the 25th then confirmation that my account was blocked due to the pending R284.50 allocation

I have resent my pop and was advised a supervisor will call me back to reinstate my account while pending billing to resolve my issue, since 11h30 no supervisor has bothered to call me back or even send an email to clarify what the issue could be as Erin,Shaun,Mike, Gabby Liah and the orther lady who has no idea what's happening at rain have no access to reinstating the account while waiting for the allocation of funds and my set 25th debit order.

I have been scheduled to work today thus so many calls and none have bothered to lend an ear they keep saying I would be called back in 15 min and nothing.

Can I have a manager call me on *** and have my issue resolved, should I lose my job as I work remotely because of me being unable to login as I have no data access I promise rain and I will have our day in court.

I cannot be inconvenienced and ignored at the same time even after so many calls

Even the whatsap assist have been contacted and an email reminder also sent still no help

I hope someone will call me and put this matter to rest

This morning I called again and explained to consultan 1 who hung up then I called again spoke to Homer who also hung up then called back when I answered he hung up and sent an email saying there was no answer

Gugu