Poor Service and untrained staff

Bad service and untrained staff. I got a call from rain on the 02_september_2025 who respond to the call back I requested, I was asking about the router and prices which was what I wanted but the consultant told me that it won't work in my location however the new loop will work perfectly fine in my area, I then agreed to take the loop, and the lady was calling me non stop before made the payment, immediately after the payment I never received any call from her, I then received the loop and connected for less than 3 days, I then sent a WhatsApp to rain that's when I was told that loop will also not work on my location and i immediately told them that I want to cancel but to date I'm being taken from pillar to post, every time I'm being asked the same questions, and be given a reference number that a consultant will call me but to date there's no call, worse part I used my son's account to pay the upfront payment today they tried debiting on it and I specifically asked the consultant if it's OK to make payment with my son's card and if they won't debit on it and she agreed. Rain your service sucks and it's so unfair to sell customers false information