Poor Service and Unresolved Cancellation ***9

I ordered a router from Rain last month, but it has never connected or worked since I received it. I called Rain several times to fix the issue, but it was never resolved.

Within two weeks of receiving the router, I contacted Rain to cancel the plan. I was told that a manager would get back to me about whether I need to pay the full amount for the router, but no one ever called.

I have called four times to cancel, and each time I was told the cancellation would be processed and the router collected — but that never happened. Now I’m being told that I owe two months of payments, which makes no sense since I cancelled within two weeks and have never been connected to their Wi-Fi.

I need clarity and immediate resolution, as my account still seems active and this issue has not been fixed.

Reference number: ***9