Poor service and unfair treatment

On the month of January 27 2021 i made a payment for my february service. Come 27 february 2021 when i must pay the system says the next payment will be on the 1st of April 2021. I was happy that am getting a free month wow lucky me. They dnt cut my internet service off or any the whole of March and February. Now on the 14 of April 2021 they cut me off saing my account is due. They have always cut you in time and you make pay first before you begin your month is either they cut you off on rhe 25th or 1st. Now they cut me off on the 14th of April 2021. They dnt sent you an email of alerting you or anything you just see you dnt have internet access.

We pay for this services because we rely on internet or kids business use this alot