Poor Service and Pathetic staff

I requested a cancelation due to poor signal and i paid for nothing, gentleman phoned me and told me not to cancel he will sent a 5G router this will work but it did not work and i was promise i will not pay anything we will not charge you i phoned and phoned and the staff cant help me to get the modem to get a signal i had to move the router around the whole house but still no proper signal and did not work they then told me they will arrange for the router to be picked up and the service will be cancelled not fees will be charged this is a total different story on the end of the day i have logged so many tickets on the website but no one is contacting me i told them to go and listen to the recordings but the keep on phoning and demanding money not interested to go and listen to the recordings