ML
Mabaile L
1 reviews | Active since Nov 2012
05 Nov 2021, 08:15
Poor service and no action even after requesting cancellation
I am in a predicament with Rain's poor service. I have sent multiple emails and logged calls to cancel my membership subscription since August. Even now the service provider have not made follow-ups .I called numerous times and been told they'll get back to me. Service has been pathetic since i acquired this wifi. At time phone calls are answered. I have been sold a 5G package for an area that doesn't even have coverage. Connection has always been bad. I demand refund for two months which i have cancelled but Rain continued to debit my account.
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Replies (1)ML
Mabaile L's updateReviewer Update
05 Nov 2021, 08:21 I have joined Rain in June this year and from the word go it was a nightmare. I have been raising these issues and at times there would be no response at all if not minimal. I have got to learn that they sold me this package knowing very well that the is no coverage in my area. I have sent numerous that i need to cancel my contract but they are not even acknowledging my cancellation. They keep on debiting my account disregarding my instruction to cancel it. I keep on sending reminders but they are not responding. When calling on landline it keeps ringing without an answer.
ML
Mabaile L's update05 Nov 2021, 08:21
Reviewer Update
I have joined Rain in June this year and from the word go it was a nightmare. I have been raising these issues and at times there would be no response at all if not minimal. I have got to learn that they sold me this package knowing very well that the is no coverage in my area. I have sent numerous that i need to cancel my contract but they are not even acknowledging my cancellation. They keep on debiting my account disregarding my instruction to cancel it. I keep on sending reminders but they are not responding. When calling on landline it keeps ringing without an answer.