Poor Service and ignorance of client requests

Hi Yeoline, on 3 November you requested my details to follow up on my request for a refund and I have yet to receive contact or refund.

Please ensure contact today.

You rep**** on 3 November 2020 and as of today, there has not been any movement from Rain's side. You tried to debit me again on 1 November after I requested for you guys not to further billing me for the service which does not work.

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Hi Yeoline, I always get response within 48 hours of any new message and receive a response from you that a consultant will contact me. I follow up on the old conversation and it is silent.

When is Rain processing my requested refund for the debit dated 1 October 2020 because I have not received contact from anyone from Rain and we are now on 3 November 2020?

I do not think Rain can justify billing me whilst there has been a pending query from July 2020 which even till today has not been responded to.

This is the last response I received from Rain on 1 October 2020:

Hi Karabo M

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards Yeoline