Poor service and false information

7th October, I made an order for the 5G router and the consultant told me my address has 5G coverage and we proceeded with the order. After that the courier calls me last week as they were delivering in Cape Town. I gave the consultant my address in Protea Glen and I don’t know where she got the CPT address. On Friday, 9th October another male consultant calls me again, I tell him what I ordered and what his colleagues mentioned to me and surprisingly my address in Protea Glen is not on 5G coverage as yet. He then put me on hold until he hanged up. I’m still waiting for response as to why your consultants are prioritizing sales more than quality service. Seemingly she doesn’t care if it will work on not as long as the transaction is through.

14th October, the courier was going to attempt delivery and I asked them to return it back to rain as I won’t be able to accept a 5G network that I’m not 100% sure if it will work. I then logged a query *** on their system, till to date I haven’t received any correspondence. I feel like my R999 went to waste as I could have invested with a different service provider.

May I please have proper feedback or refund me and look for a better service elsewhere.