SS
Serena S
1 reviews | Active since Sept 2024
09 Sept 2024, 12:36
Poor service and failing to cancel contract
I have made multiple requests to cancel my account since Feb. When they eventually do answer their phones, they promise to escalate, but nothing happens. I have created multiple tickets via the app and no one has gotten back to me. They are still taking money from my account for a service I have not used in 6 months as I have moved.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
09 Sept 2024, 13:00Hi Serena S,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply09 Sept 2024, 13:00
Official
Hi Serena S,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
SS
Serena S's updateReviewer Update
11 Sept 2024, 10:25I received a call, but have not had this matter resolved. This is what has been happening over the months. One of the agents calls, promises to get rain to come and collect the device and cancel and then nothing happens, but rain continues to ***** money from my account
SS
Serena S's update11 Sept 2024, 10:25
Reviewer Update
I received a call, but have not had this matter resolved. This is what has been happening over the months. One of the agents calls, promises to get rain to come and collect the device and cancel and then nothing happens, but rain continues to ***** money from my account
SS
Serena S's updateReviewer Update
11 Sept 2024, 16:21Thank you for the reply, much appreciated.
I will revert once the device is collected.
I will revert once the device is collected.
SS
Serena S's update11 Sept 2024, 16:21
Reviewer Update
Thank you for the reply, much appreciated.
I will revert once the device is collected.
I will revert once the device is collected.
SS
Serena S's updateReviewer Update
16 Sept 2024, 18:12Hi,
The device was collected this morning. Thank you.
Please advise when I can expect my refund?
The device was collected this morning. Thank you.
Please advise when I can expect my refund?
SS
Serena S's update16 Sept 2024, 18:12
Reviewer Update
Hi,
The device was collected this morning. Thank you.
Please advise when I can expect my refund?
The device was collected this morning. Thank you.
Please advise when I can expect my refund?
SS
Serena S's updateReviewer Update
25 Sept 2024, 13:42Hi,
Please note that my account was debited again today. This was meant to be cancelled.
I did receive a portion of the refund last week, but not the full amount owed to me.
Please advise when this will be resolved.
Please note that my account was debited again today. This was meant to be cancelled.
I did receive a portion of the refund last week, but not the full amount owed to me.
Please advise when this will be resolved.
SS
Serena S's update25 Sept 2024, 13:42
Reviewer Update
Hi,
Please note that my account was debited again today. This was meant to be cancelled.
I did receive a portion of the refund last week, but not the full amount owed to me.
Please advise when this will be resolved.
Please note that my account was debited again today. This was meant to be cancelled.
I did receive a portion of the refund last week, but not the full amount owed to me.
Please advise when this will be resolved.